Customer Service Property (Fasilitas Umum Apartemen)

PT Bright Properti Servis Indonesia is seeking a dedicated Customer Service Property (Fasilitas Umum Apartemen) to join our team in Banten. In this role, you will be the primary point of contact for apartment residents, ensuring their needs are met with professionalism and efficiency. Our company, a leader in property management, is committed to providing top-notch service to our residents and maintaining the highest standards of cleanliness and comfort in our apartments. This is your opportunity to make a tangible difference in the daily lives of our residents while growing your career in a dynamic and supportive environment.

As a Customer Service Property (Fasilitas Umum Apartemen) at PT Bright Properti Servis Indonesia, you will be responsible for handling a wide range of resident inquiries and requests, from maintenance issues to general facility concerns. You will work closely with our maintenance team to ensure prompt and effective resolution of any problems, and you will be the face of our company, representing us with warmth and professionalism at all times. With your excellent communication skills and dedication to customer service, you will play a crucial role in enhancing resident satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Handle resident inquiries and complaints related to apartment facilities, ensuring timely and effective resolution.
• Coordinate with maintenance and other relevant teams to address resident concerns and requests.
• Maintain accurate records of resident interactions and facility issues.
• Provide exceptional customer service, representing PT Bright Properti Servis Indonesia with professionalism and warmth.
• Assist in the organization and implementation of facility maintenance schedules and tasks.
• Collaborate with the property management team to ensure the smooth operation of apartment facilities.
• Promote and uphold the company's values and standards of service.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the property management industry.
• Strong communication and interpersonal skills, with the ability to build rapport with residents.
• Excellent problem-solving and multitasking abilities.
• Proficiency in using customer service software and tools, such as CRM systems and helpdesk platforms.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and local customs is a plus.
• High school diploma or equivalent is required; a bachelor's degree in a related field is preferred.
• Ability to work in a team environment and collaborate effectively with colleagues.

🛠️ Keahlian

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